Shipping Policy
Shipping & Collection Policy for Glynde Mitre 10
HOME SHIPPING POLICY FOR GLYNDE MITRE 10
Last updated: February 17, 2022
This shipping Policy describes Our polices and producers on the shipability of Your goods, from our store to Your property. By using this Service, You agree to our process and shipping method by which Your goods are delivered by. This policy has been created and is in agreement with the Shippit’s Terms and Conditions which may apply. To ship Your products, an external courier is used.
Shipping Locations
We offer a shipping service to deliver your goods across Australia. Locations outside a generalized ‘Local Delivery’ area will endure a higher price increase, along with increased weight and dimensions of goods. In the case of an uncontrollable event including;
(a) war;
(b) accident, civil commotion;
(c) riot;
(d) military action;
(e) sabotage;
(f) act of terrorism;
(g) vandalism;
(h) embargo;
(i) judicial action;
(j) labour dispute;
(k) an act of a government or a government authority;
(l) acts of God;
(m) earthquake;
(n) fire;
(o) flood;
(p) pandemic;
(q) epidemic, plague or other natural calamity;
(r) computer viruses, hacker attacks or failure of the internet or delay; or
(s) failure or default by any other supplier.
will shipping be rejected and/or in transit until your goods can be safely delivered.
Based on location, shipping fess will be generated before process of payment. We do offer international delivery however, additional shipping fees will apply to the standard shipping payment.
In the instance of an order containing excessive or large sized goods, where the shipping address is within a 5-kilometre radius, local delivery provided by Glynde Mitre 10 will be favoured. Additional fees may apply.
Shipping Charges
Your shipping fee will be generated based off of the goods weight and dimensions, and your location. Charges will surge with increases in weight, dimensions and distance of travel. These fees are generated using an Australian post shipping algorithm. Generated fees may be adjusted due to circumstances and additional information. If you believe you are being over charged for your shipping, please call Glynde Mitre 10 on (08) 8337 2344 to consult with our team.
Shipping Assistance
Some items ordered may require extra assistance to complete the delivery. Our shipping fees are calculated on the assumption that you can provide extra assistance once we arrive at the shipping address. You will be contacted prior to delivery to ensure you can provide the assistance required. If you cannot assist the driver, then we can organise assistance at an additional cost. We will discuss this with you prior to delivery.
Shipping Conformation
Our external courier may or may not require a signature when handing over your goods. It is encouraged you explicitly state on the notes page ‘Authority to leave’ if you are happy for your goods to be left unattended after delivery. In some circumstances, you will be contacted before hand in regards to your goods on whether or not you are comfortable with leaving them unattended after delivery. When ‘Authority to leave’ is not granted, ensure someone is active on your property, otherwise your goods will be sent to the nearest post office.
Conformation text messages and emails will be readily sent to you once your order has been booked for shipping, is with the driver, in transit, and an expected delivery day and time has been generated.
Estimated Shipping Timelines
Glynde Mitre 10 stocks a large range of goods in-store, where goods can be purchased both in store and online. Due to the constant foot traffic, items available online may not be updated immediately after an in-store purchase. In the case in which your goods need to be sourced elsewhere, please allow 3-5 business days for stock to arrive, until it its packed and ready for shipment.
Goods in-store will be processed, packaged and dispatched within 24 hours after receiving your order. Once the goods are with the external courier, we are no longer liable for your goods, but can assist in dire straights. Please allow up to 7-10 business days for your goods to arrive.
Cancellation of a shipment
Cancellation of your shipment will be approved before your order is booked for delivery. This includes any reasoning such as late supply of goods, over ordering of goods, change of mind and if the goods are unshipable due to location or any listed items below under Prohibited Items.
After the goods have been booked for shipping, there is no reason to cancel your delivery, and no action will be taken. Once you receive your goods, you will not be entitled to a refund of your shipping fee. Goods can be refunded when brought back in-store.
Prohibited Items
The following items are strictly prohibited from shipment, and must not be sent through our services under any circumstance. Any of these items being sent may result in prosecution, heavy fines and imprisonment.
Any item that is not currently packaged or in a box
Aerosol cans/sprays
Tobacco and tobacco products
Animal skins / Furs on the cities list of endangered species. (certificate required; refer to www.cities.org)
Ivory and ivory products
Articles of exceptional value (eg, works of art, antiques, precious stones, gold and silver).
Box with Hazardous label – Items sent with a Hazardous label attached will be classed as such. DO NOT REUSE OLD HAZARDOUS BOXES
Car Batteries
Airbag Modules
Dangerous goods – eg Explosives / Fireworks / Christmas Crackers / Radioactive Materials / Deactivated
Engines / Generators / Gearboxes or any part containing or having contained oil/petrol unless flushed through
Fire Extinguishers / Life Jackets
Gold & Silver & precious metal Jewellery
Goods moving under ATA Carnet and all temporary exports and imports; goods moving under FCR, FCT and CAD (Cash Against Document)
Hazardous materials eg Paint / Adhesives / Chemicals / Flammable resins/ solvents/ liquids / Compressed Air & Empty cylinders / Items containing any gases – See Also Household goods
Household goods containing flammable or corrosive liquids, such as oven or drain cleaners / perfume, aftershave/ hairspray/ nail varnish and remover/ antiseptic wipes …
Human Remains / Body Fluids
Liquids / Adhesives / Paint / Oil / Creams / Gels
Living animals or plants
Dead animals
Magnets or items containing ferro-magnetic material
Milk Powder to China, Singapore & Hong Kong
Mobile Phone with Sim card / Mobile phone with or without Sim to any Residential address in Turkey
Currency
Antiques, works of art or valuable documents.
Glass or glass related products
Personal Effects
Pornographic materials (Please check country)
Toner / Ink Cartridges / Printers / Fax Machines or Photocopiers to any destination outside of the UK.
Wet or Lithium Batteries or any item containing them (Such as, but not limited to, an iPhone (Not including Dry Cell)
Prescribed Drugs / Medication / Any Controlled and Illegal substance including Khat to all countries.